United Kingdom (UK)
Ready to ship in 1-3 business days
The majority of our orders are normally sent using our courier service, Fed Ex or UK Mail. Delivery is free to all orders over £100. All orders under £100 will incur a £10 carriage charge. Some local orders may be delivered using our own delivery fleet and in certain circumstances we will also use a palletised delivery service (Affa) depending on the size and weight of the products that you order (if goods are sent by pallet). We also now send many of our smaller orders where possible by Royal Mail either first or second class.
We currently are only able to deliver to UK mainland, although we are still able to supply to other destinations but this will need to done on a quote basis, please contact us on 01235 511500 or [email protected] alternatively fill out our bespoke order form and this can be arranged for you.
Standard delivery means that goods will be despatched within 24 hours if in stock although we sometimes have to wait on weekly deliveries from our factories. If you are not able to accept delivery within the time frame given to the address specified, please call or email us to arrange an alternative delivery schedule. Any orders placed over the weekend will be processed on Monday and be treated as if they were placed on the Monday before 12 noon.
All NEXT DAY delivery items need to be ordered before 12 noon to allow time for our warehouse team to pick and pack your item, any items ordered after 12 noon will be dispatched the following day.
A signature will be required on delivery without exception. Please do not leave any notes or messages outside your door as the courier will disregard this.
For missed courier deliveries, you may be left a card informing you of an attempted delivery. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge. Please be aware that they are within their rights to charge for a re-delivery (this varies from area to area). It is our advice to call the courier as soon after the missed delivery as possible.
You can also collect your goods from the courier’s depot following a missed delivery free of charge.
If goods are returned to Alpha Packaging due to an incorrect, incomplete address or after 3 failed attempts to deliver, the carriage is non refundable and an extra charge will also be applicable.
If you would like to return a product purchased from Alpha Packaging please contact us directly on 01235 511500 to discuss either a replacement or a full refund. Before a full refund can be acknowledged you must agree to the below points:
Customers have the right to return their products or request a full refund any time up to 7 working days from the day of delivery, on receipt of delivery note.
Goods must be in the condition you received them and in the original box and/or packaging. Goods must be unused and unopened.
Goods need to be returned at your own cost, unused and undamaged with their original packaging.
The customer still has a duty of care whilst the goods are in their possession and are the customer’s responsibility until they reach the Alpha Packaging premises.
If we suspect that the goods have been used or any of the above conditions have not been met we reserve the right to refuse a refund. All goods that are not returned in their original packaging are non refundable and cannot be exchanged.
All goods must be returned in full pack quantities we cannot refund or exchange any goods that are returned with missing goods.
On the conditions that all the above points have been met and your return has been received and inspected by our warehouse staff (usually within 72 hours of receipt), a replacement will be sent out at the next available date or a refund will be organised (excluding postage and packaging, although this will be refunded if the error has been made by Alpha Packaging).
Orders for Goods which have to be manufactured specifically for the Buyer will be charged in full unless written notice of cancellation is received not later than 2 weeks before the expected delivery date quoted in the Seller’s or its supplier's order, provided manufacture of them or any components for them has not commenced at the date of that notice.